Intensive Housing Management Officer

Our client is seeking a dedicated Intensive Housing Management Officer to join their in Highgate.

Posted: 7 Jun 2024


  • £24,447 per year


  • Sparkhill

Job Type:

  • Permanent
  • Full-time

In this role, you will deliver a customer-focused housing service and manage the day-to-day operations of supported accommodation. You will collaborate with internal and external partners to ensure effective service monitoring and management.


Key Responsibilities:

  • Lease and Service Level Monitoring: Daily oversight of lease agreements and service level agreements with partner agencies.
  • Occupancy and Financial Management: Ensure occupancy, rent collection, and arrears targets are achieved through property lettings and refurbishments.
  • Customer Support: Provide practical housing assistance and information to customers from entry into the service and throughout their engagement.
  • Allocation Procedures: Assist in managing the schemes’ allocation procedures.
  • Health and Safety: Ensure properties meet health and safety standards.
  • Repairs and Maintenance: Monitor and ensure high standards of reactive repairs and planned maintenance, ensuring cost-effectiveness.
  • Customer Involvement: Promote and encourage customer involvement, consultation, and communication in housing management policy and service delivery.
  • Housing Management Duties: Perform day-to-day housing management tasks, including maintaining cleanliness, preparing rooms, and conducting site inspections.
  • Anti-Social Behaviour: Monitor and reduce issues of anti-social behaviour within services.
  • Tenancy Compliance: Clearly communicate tenant responsibilities and ensure tenancy compliance.
  • Community Links: Work with colleagues to maintain good relations with the local neighbourhood.
  • Financial Interpretation: Accurately interpret financial information relating to rents, charges, and contracts.
  • Reporting: Produce accurate and timely reports using strong IT skills and proficiency in Microsoft applications.


About You:

  • Legislation Knowledge: Understanding of legislation regarding Supporting People.
  • Client Experience: Experience working with a diverse range of vulnerable clients.
  • Record-Keeping: Ability to maintain accurate and compliant records.
  • Housing Management: Proven experience in housing management duties.
  • Agency Liaison: Experience liaising with agencies and partner organizations.
  • Reliability: Reliable and punctual.
  • Confidentiality: Ability to maintain confidentiality.
  • Initiative: Demonstrated use of initiative.
  • Flexibility: Flexible and adaptable to changing needs.
  • Creativity: Creative problem-solving skills.
  • Interpersonal Skills: Strong interpersonal skills.
  • Communication: Excellent communication skills.
  • Professional Integrity: High level of professional integrity.
  • Person-Centred Approach: Commitment to a person-centred approach.
  • Accuracy: Attention to detail and accuracy.
  • Methodical: Methodical and organized in your work.


If you are passionate about providing excellent housing management services and meet the criteria above, we would love to hear from you.

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